How important is it to receive confirmation of receipt?
As discussed on our Caregiver Report page, one key issues with the current system is that caregivers are often unsure about whether their report to the court is received or read. Will confirmation of receipt have a significant impact on satisfaction?
As a foster parent, I want to receive confirmation that my caregiver report to the court was received by the judge/commissioner, so that I know my voice was heard.
Providing caregivers with confirmation that their caregiver report was received will result in increased satisfaction.
In this experiment we are focused in on the residents and cases out of Pierce county.
- The clerks at the Pierce County courthouse have prepared a standard cover sheet that can be used for direct delivery of caregiver reports.
- We have prepared a page that provides caregivers with instructions for using this cover sheet to deliver their caregiver report directly to the court.
- Additionally, we are instructing caregivers to attach a self-addressed-stamped-envelope and a second copy of the cover sheet (a SASE, for those of who are old-school).
- The clerk will stamp the second cover sheet and send it back to the caregiver, providing a source of confirmation.
Before being able to enter the page with instructions, Pierce county caregivers will be asked to complete a form with their email address and several questions regarding caregiver report satisfaction.
At the end of March, we will email all of those participants with a follow-up survey to see how the process went.
So how'd it go?
Well, the short story is that it didn't. One of our Key Learnings from the overall experience of The Lab is that foster parent exhaustion, distrust, and gaps in the available communication channels can make it hard to get momentum. All of our experiments were hampered by low traffic, which meant that we didn't get any statically significant data. Which is ok with us, because we learned some important things, and learning is the name of our game.
What happens next?
We are currently planning Phase Two. Join our mailing list to get the latest updates.